FAQ

For your ease and convenience, we highly recommend the use of this website as your primary source to place an order.

You may also order by phone at 800-776-6858 weekdays 8:00 am - 5:00 pm CT, or fax orders to 800-776-6862.

Jules Borel & Co. offers immediate, open account convenience to jewelers and watchmakers rated 1 or 2 by the Jewelers Board of Trade.

For non-rated customers, select one of the other methods of payment below or complete the credit application. Please allow up to one week for us to process your credit request.

Logging in grants access to the price-protected categories if you are qualified.

Request a company account to see customer pricing. Customers who already have an account with Jules Borel & Co. must log in to see account details, order history and other features.

Jules Borel & Co. serves qualified watchmakers, jewelers, and students. To protect the confidentiality of pricing, you must be a qualified Jules Borel & Co. customer and be approved by us to access certain categories on this website.

Qualified customers with accounts should log in to shop. Logging in will allow access to product categories you are qualified to see, plus show order history, invoices, and more.

If you wish to become a qualified full-access customer, you must:

1. Request an account
2. Email your Tax ID and/or business license to mail@julesborel.com.

Please allow 48 hours for processing.

If a product is not found online, follow these steps:

1. Check Catalogs & Flyers to view our current catalogs.
2. Email, call, or fax in your order. Include stock numbers, quantities, and product details when placing your order.

Please allow extra time for processing these requests. We will do our best to combine them with your other orders, but cannot guarantee your orders will be combined.

Email

mail@julesborel.com

Phone

800-776-6858

Fax

800-776-6862

1. Jules Borel & Co. Open Credit Account, terms of 30-day net. See Credit Application.
2. Mastercard, Visa, American Express, or Discover

We guarantee all items to be free from defects in material and workmanship. If you are not satisfied with an item return it to us in original condition and original packaging within 30 days. Various manufacturers' warranties may apply.

Please refer to our return policy for terms and conditions.

If merchandise arrives in a damaged box, sign the receipt and write on the receipt "received in damaged condition."

If the outer carton is intact but the merchandise is damaged, do not remove it from its box.

In either case, call the carrier and request an inspection on your premises. They will deny any liability for damaged merchandise unless the above procedures are followed.

Fluctuations in raw material costs, manufacturing costs or foreign currency rates may require price adjustments without notice. Current price will only appear in the online ordering system. Catalogs and flyers may not reflect current prices.

Products received may differ slightly because of changes from the time of printing, or may have been discontinued without notice. We reserve the right to substitute out-of-stock items with same or better quality items. Please advise if substitutions are not acceptable.